Last Updated: 24 July 2026

This privacy policy explains how Hayley Major Design ("we", "our", "us") collects, uses, and protects any personal information you provide when using this website or engaging with our services.

We are committed to ensuring that your privacy is protected in accordance with the UK GDPR and the Data Protection Act 2018.

1. The Data We Collect

We may collect and process the following information:

  • Contact Information: Name, address, email, phone number, and company name.

  • Project Details: Drawings, property details, stylistic preferences, design requirements, and related content.

  • Payment and Financial Data: Billing details, and transaction history.

  • File Uploads: Files provided by you including designs, documents, and images of your property.

  • Website Data: Technical data including your IP address, browser type, and information about how you interact with our website via cookies.

2. How We Use Your Data

We use this information to:

  • Communicate with you

  • Respond to your inquiries submitted through our contact form.

  • Provide tailored interior design services and manage our contractual agreement with you.

  • Share project documents via tools like WeTransfer.

  • Process payments, invoicing, and maintain business records.

  • Improve our website experience and analyse website traffic.

  • Send marketing updates (with your consent)

3. Photographs and Portfolio Use

We love showcasing our design work to inspire future clients.

  • Consent: We will always ask for your explicit verbal or written permission before taking and publishing photographs of your home.

  • Anonymity: To protect your privacy, any photos used in our digital portfolio, website, or social media channels will be strictly anonymized. We will never publish your full name, exact location, or address alongside the images.

  • Withdrawal: You have the right to withdraw your consent for portfolio display at any time by contacting us directly.

4. Cookies and Tracking Consent

Our website uses cookies to enhance your browsing experience and analyse web traffic.

  • What are cookies? Cookies are small text files placed on your device to help the website analyse how users navigate the site.

  • Consent Banner: When you first visit our website, a cookie consent banner will appear allowing you to accept or decline non-essential tracking cookies.

  • Managing Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  1. Contractual Necessity: To perform the services you have hired us to provide.

  2. Legitimate Interests: To respond to your website inquiries and manage our day-to-day business operations.

  3. Legal Obligation: e.g. for tax or regulatory purposes.

  4. Consent: e.g. for using cookies on our website and publishing photographs of your property in our design portfolio.

6. Sharing Your Data

We do not sell, distribute, or lease your personal information to third parties. We only share your data with trusted partners necessary to fulfil our service, such as:

  • Subcontractors, tradespeople, or delivery companies working directly on your project.

  • IT and hosting providers who manage our website and contact form infrastructure.

  • Professional advisors, accountants, and HMRC for tax compliance purposes.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

  • Project and Contact Data: Retained for the duration of our contract and up to 7 years thereafter.

  • Financial Data: minimum 6 years.

  • Portfolio Photographs: Retained indefinitely or until you request their removal, as they form a permanent part of our business history.

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the erasure of your personal data (where legal retention limits allow).

  • Object to or restrict the processing of your data.

  • Object to certain uses (e.g. marketing)

  • Withdraw consent at any time for photography usage or non-essential cookies.

10. Changes To This Policy

We may update this policy and will notify you via website updates or email. Continued use of our services implies acceptance of any updates.

9. Contact Details

If you have any questions about this privacy policy or how your data is handled, please contact:

You may also contact the Information Commissioner’s Office (ICO) to file a complaint.